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Returns and exchanges
What to do if something arrives faulty, or if you change your mind. Online ordering opens soon. These are the terms that will apply to orders from then on.
If it arrives faulty
Tell us within 14 days of delivery and we exchange it for a new one. If we have none in stock, we refund you in full.
We collect it free in Accra and Tema.
If you change your mind
You can return it within 7 days of delivery if it is still sealed and unused, and we refund you in full.
Drop it at our centre at no cost, or send it by courier at your own cost.
How to ask
Contact us with your order number. We reply within our opening hours and tell you what happens next.
